Personal Information We Collect
We collect personal information that is reasonably necessary to operate our business, including:

- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via third-party providers)
- Order history and purchase behaviour
- Loyalty program participation and rewards activity
- Marketing preferences
- Communications with our Customer Care team
- Reviews, feedback, and user-generated content

We do not collect sensitive information unless required by law or with your consent.

Our website is not intended for children under 16, and we do not knowingly collect personal information from minors.

How We Collect Personal Information
We may collect personal information when you:

- Place an order or attempt to make a purchase
- Create an account or join our loyalty program
- Subscribe to marketing communications
- Contact us via email, forms, or customer support
- Participate in promotions, reviews, or community features
- Browse our website, including through cookies and similar technologies

How We Use Your Information
We use your personal information only where reasonably necessary to:

- Process and fulfil orders
- Communicate with you about purchases, returns, or enquiries in accordance with our Returns Policy
- Manage refunds, exchanges, and faulty item claims
- Operate and improve our loyalty program
- Send marketing communications where you have opted in
- Improve our website, products, and services
- Comply with legal and regulatory obligations
- Prevent fraud and maintain platform security

Marketing Communications
Where you have provided consent, we may send you marketing communications about new arrivals, collections, events, and promotions. You can unsubscribe at any time using the link in our emails or by contacting us directly.

We may also use advertising and remarketing tools through platforms such as Google, Meta, and TikTok to better understand and reach our community.

Loyalty Program
When you join our loyalty program, we collect and process information relating to your purchases, engagement, and rewards. This information is used solely to operate the program and is managed through secure third-party applications integrated with our website.

Loyalty rewards, points, and benefits are subject to our Loyalty Program Terms and Conditions.

Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar technologies to:

- Enable core website functionality
- Remember your preferences
- Analyse website traffic and performance
- Support marketing and advertising activities

These technologies may collect information such as your device, browser type, IP address, and browsing behaviour.

By continuing to browse or interact with our website, you consent to the use of cookies and similar technologies as described above, unless you have adjusted your browser settings to disable them. Please note that disabling cookies may affect website functionality.

Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business, including:

- Shopify, our ecommerce platform
- Payment processors and shipping providers
- Email marketing, loyalty, and analytics providers
- Advertising platforms such as Google, Meta, and TikTok
- Internal tools used for limited reporting and administrative purposes

All service providers are required to handle personal information securely and only for the purposes specified by us.

We do not and will not sell your personal information.

International Disclosure of Information
As we sell internationally and use third-party service providers, your personal information may be disclosed to recipients located outside Australia. We take reasonable steps to ensure overseas recipients handle your information in accordance with Australian privacy standards.

Data Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access is limited to authorised team members and trusted service providers.

While no system can guarantee absolute security, we take privacy seriously and are committed to protecting your information to the best of our ability.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Access, Correction & Your Rights
Under Australian privacy law, you have the right to:

- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Withdraw consent to marketing communications at any time

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us at support@clementinecollective.co so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. Updates will be published on this page.

Last Update: January 2026

Contact Us
For privacy enquiries, data access requests, or concerns, please contact: support@clementinecollective.co