About Us
Clementine Collective Co. is based in NSW, Australia, offering curated fashion and lifestyle products both online and in-store.

Eligibility & Website Use
By using our website, you confirm that you are at least 18 years of age (or have permission from a parent or legal guardian) and have the legal capacity to enter into a contract. You agree to use our website for lawful purposes only and not to interfere with its operation. We reserve the right to refuse service to anyone for any reason permitted by law.

Product Information & Availability
We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, slight variations in colour, texture, or appearance may occur due to photography, lighting, or screen differences.

All products are subject to availability and may be withdrawn at any time without notice.

Pricing & Payment
All prices are listed in Australian Dollars (AUD) unless otherwise stated. Prices include GST where applicable.

We reserve the right to correct any pricing errors, but the price displayed at checkout is the price you will pay. Payment must be received in full before orders are processed.

Orders & Order Acceptance
After placing an order, you will receive an order confirmation email. This does not constitute acceptance. An order is considered accepted once it has been dispatched.

We may cancel or refuse orders in cases of suspected fraud, pricing errors, or stock unavailability. Customers will be notified promptly if an order cannot be fulfilled. Any payments for cancelled orders will be refunded in full.

Shipping & Delivery
Shipping timeframes provided at checkout are estimates only. If no timeframe is provided, delivery will occur within a reasonable period under Australian Consumer Law.

Once tracking details are provided, responsibility for the parcel passes to the customer. However, we will assist with carrier investigations for lost or damaged parcels in accordance with our Returns Policy.

Returns, Refunds & Faulty Items
Returns, exchanges, refunds, and faulty item claims are governed by our Returns & Refunds Policy, which forms part of these Terms.

Nothing in these Terms limits your rights under Australian Consumer Law, including guarantees for major faults or non-conforming goods.

Loyalty Program
Participation in Club Clementine is subject to our Loyalty Program Terms. Points, rewards, and benefits have no cash value and are not transferable unless stated. We reserve the right to amend, suspend, or terminate the program at any time.

Promotions & Discount Codes
Promotional offers, discount codes, and rewards are subject to the stated terms. They may be amended or withdrawn at any time, but we will not mislead or deceive customers. Offers are generally one-time use and cannot be combined unless specified.

Intellectual Property
All content on this website (including text, images, branding, logos, graphics, and design), is owned by Clementine Collective Co. or its licensors and is protected by intellectual property law. You may not reproduce, distribute, or use content without prior written permission.

User Content & Reviews
By submitting reviews, feedback, images, or other content, you grant Clementine Collective Co. a non-exclusive, royalty-free licence to use, reproduce, and share this content for marketing or promotional purposes.

We may remove content that is inappropriate, misleading, or offensive.

Limitation of Liability
To the fullest extent permitted by law, Clementine Collective Co. is not liable for indirect, incidental, or consequential loss. Nothing in these Terms limits your rights under Australian Consumer Law, including guarantees for major faults or non-conforming goods.

Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms
We may update these Terms from time to time. Updates will be published on this page. If changes materially affect your rights or obligations, we will make reasonable efforts to notify you. Continued use of the website constitutes acceptance of the updated Terms.

Last Update: January 2026

Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of NSW.

Contact Us
For questions about these Terms, please contact: support@clementinecollective.co