Return Policy

RETURN POLICY

We want you to love everything you order from Clementine Collective. If you change your mind or are not completely satisfied with your purchase, we happily to accept returns of full-priced items within 14 days from the delivery date. Items/ orders purchased via our website can be returned for a store credit (valid for 3 years), or a refund.

Once received, all returns are assessed by our Customer Care Team for quality assurance. Approved returns will be returned to the original payment method or issued as store credit, depending on your preference. Please allow up to 5 business days for processing and confirmation of your refund or store credit.

To be eligible for a return, items must be:
- Unworn, unaltered, and in their original condition
- Clean and unwashed, with all tags and protective packaging still attached
- Returned with any included accessories, gift items, or promotional items
- Items that do not meet these conditions will be returned to you at your cost. Should you refuse re-delivery you may not be entitled to a full refund.

Full-Priced Items are eligible to be returned for a store credit, or a refund if returned to us within 14 days of delivery
- Please note orders placed with a welcome code are considered full price purchases
- Store Credits are valid for 3 years and can be used both online and in-store

Promotional Items are eligible to be returned for a store credit only if returned to us within 14 days of delivery
- Promotional items includes Black Friday Codes, EOFY Codes etc.
- Store Credits are valid for 3 years and can be used both online and in-store

Sale Items are not eligible to be returned, unless deemed faulty.
- Items will be marked if they are Final Sale
- Please not all orders undergo a quality control check before being shipped off, and will not be sent off if deemed faulty

Gift Cards are not eligible to be returned.
- Gift Cards are valid for three years from the date of issue and not redeemable for cash.
- Gift Cards can be used online or in-store
- If an item/ order you are wanting to return was processed using a gift card, the refund will go back onto the original gift card used.

Swimwear & Intimates have mixed return conditions.
- Due to hygiene reasons, swimwear and intimate briefs are considered to be final sale and cannot be returned
- Swimwear and intimate tops are eligible to be returned for a store credit only, if returned to us within 14 days of delivery

Footwear is eligible to be returned for a store credit, or a refund if returned to us within 14 days of delivery
- Please try shoes on soft surfaces before wearing.
- Must be returned in original packaging, with no marks, scratches, or signs of wear.
- Items that do not meet these conditions will be returned to you at your cost. Should you refuse re-delivery you may not be entitled to a full refund.

Jewellery, Beauty, and Food Items have mixed return conditions
- Earrings, beauty and food items final sale and cannot be returned.
- Necklaces and bracelets showing no visible signs of wear are eligible to be returned for a store credit, or a refund if returned to us within 14 days of delivery. These items also must be returned with all the original packaging
- Items that do not meet these conditions will be returned to you at your cost. Should you refuse re-delivery you may not be entitled to a full refund.

Consignment Items are not eligible to be returned.
- Items will be marked Final Sale and are unable to be returned unless deem faulty.
- Please note all orders undergo a quality control check before being shipped off, and will not be sent off if deemed faulty

Please Note: Orders returned after 14 days from delivery cannot be accepted, and original shipping costs, duties, and taxes are non-refundable. Repeated or unreasonable returns, or use of items for content creation or professional purposes, may result in restrictions on future orders.

If you’d like to return an order placed through our website, please start by contacting our Customer Care team at support@clementinecollective.co

When reaching out, please include:
- Your order number
- The item you’d like to return
- Your preferred return outcome (store credit or refund)

Our team will then guide you through the return process and provide next steps.

Australian Orders:
We will provide you with a return shipping label, and $10 will be deducted from your final return amount to cover the cost of your return label.

All online returns must be received within 14 days of the delivery date. We are unable to accept liability for lost return parcels, and returns that do not arrive back to us cannot be processed.

Please note: Orders placed online and collected from our boutique, are subject to our in-store return policy.

If you’d like to return an order purchased at our Newport Boutique, simply visit us in-store within 14 days of your purchase date. Our friendly boutique team will be happy to assist you with the return. Orders purchased in-store, or placed online for pick up in-store, are eligible to be returned for a store credit or exchange only.

If you’re unable to return your order in person, please email newport@clementinecollective.co with:
- Your order number
- The item you wish to return

Our Customer Care team will provide you with return instructions and the appropriate return address. All returns must be received within 14 days of the original purchase date. We are unable to accept liability for lost return parcels, and returns that do not arrive back to us cannot be processed.

Items marked as Final Sale are not eligible for return unless deemed faulty. However please note, all orders undergo a quality control check before being dispatched and will not be sent if identified as faulty

Promotional items may be returned for store credit only if received by us within 14 days of delivery. Promotional items include offers such as limited-time promotional codes. Store credits are valid for three years and can be used both online and in-store.

To process your sale return, please contact our Customer Care team at support@clementinecollective.co ~ when reaching out, please include:
- Your order number
- The item you’d like to return

Our team will then guide you through the return process and provide next steps.

All online returns must be received within 14 days of the delivery date. We are unable to accept liability for lost return parcels, and returns that do not arrive back to us cannot be processed.

Please note: Orders placed online and collected from our boutique, are subject to our in-store return policy.

If you receive a faulty or incorrect item, we’re so sorry ~ that’s never the experience we want for you. Every order is carefully checked before leaving us, however on rare occasions, something may be missed.

Please contact our Customer Care team at support@clementinecollective.co within 7 days of delivery, including:
- Your order number
- Clear photos of the fault or incorrect item
- A brief description of the issue

This allows us to assess the issue quickly and offer the most appropriate solution. Where an item is confirmed as faulty or incorrect, a return shipping label will be provided, and you won’t be charged for return postage.

Because we believe in a thoughtful and sustainable approach to fashion:
- Minor faults may be eligible for a repair or replacement.
- Major or irreparable faults may be eligible for a replacement, store credit, or refund.

Please note that all faulty item claims are assessed on a case-by-case basis. Items returned without prior approval, or outside the required timeframe, may not be accepted.

If your order arrives damaged, faulty, incorrect, or with missing items, please contact us within 7 days of delivery. This allows us to assess the issue promptly and, where required, begin any necessary investigation within allowable timeframes. All claims relating to returns, faults, damage, wear and tear, manufacturing issues, or item condition must be raised within this period. Claims submitted outside of this timeframe may not be eligible for assessment.

Orders are considered final and closed 30 days after delivery. After this time, we’re unable to accept claims or requests for refunds, replacements, or store credit relating to product condition or return eligibility.

Any chargebacks or payment disputes for shipping issues made more than 30 days after delivery or purchase will be formally contested. In this case, we will provide all relevant order records, tracking confirmation, delivery evidence, customer communications, and policy agreements to banks, card schemes, and payment providers where needed. Failure to notify us within the required timeframes may void eligibility for a refund, replacement, or store credit.

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RETURN POLICY

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